FAQ

Returns & Refunds Policy

We hope you love your NUWARIA piece. If something isn’t right, we’re here to help.

Please review our return and refund policy below before requesting a return.

15-Day Returns

Eligible items may be returned within 15 days of delivery.

To be eligible for a return, your item must be:

· Unworn and unused

· In its original condition

· Returned with its original packaging and accessories, if applicable

· Accompanied by proof of purchase or your order number

Items that show signs of wear, use, damage, or improper care may not be eligible for return.

How to Request a Return

To request a return, please contact us at support@nuwaria.com within 15 days of delivery and include:

· Your order number

· The item(s) you would like to return

· The reason for your return

Please wait for return instructions from our customer care team before sending your item back.

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, personal preference, or other reasons unrelated to a product defect or fulfillment error, return shipping costs are the responsibility of the customer.

Original shipping charges, if any, are non-refundable.

If you receive a damaged, defective, or incorrect item, NUWARIA will cover reasonable return or replacement shipping costs where applicable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

· Your order number

· A description of the issue

· Clear photos of the item

· Photos of the packaging, where relevant

Once reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Customized & Personalized Items

Products that are customized, personalized, or made specifically according to your selections are generally not eligible for return due to a change of mind or personal preference.

This does not affect your rights if the item arrives damaged, defective, or incorrect.

Natural Characteristics

NUWARIA botanical scent beads are made with materials that may naturally vary from piece to piece.

Slight variations in color, texture, surface appearance, and scent intensity are part of the individual character of each piece and are not considered defects.

The botanical scent may also gradually soften over time with wear and exposure to air. This natural evolution of scent is not considered a product defect.

Improper Care & Normal Wear

Damage resulting from normal wear and tear or improper care is not considered a manufacturing defect.

This may include damage caused by:

· Exposure to water or excessive humidity

· Perfume, alcohol, chemicals, or similar substances

· Dropping or strong impact

· Excessive pulling or stretching

· Improper storage or handling

Please refer to our Product Care page for guidance on caring for your NUWARIA piece.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like a different item, please contact our customer care team before returning your original purchase.

Availability cannot be guaranteed, so in some cases the simplest option may be to return the eligible item and place a new order.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Need Help?

If you have any questions about a return, refund, or your order, please contact us at:

support@nuwaria.com

We aim to respond within 1–2 business days.