Returns & Refunds Policy

We hope you love your NUWARIA piece. If something isn’t right, we’re here to help.

Please review the following policy before requesting a return.

15-Day Returns

Return requests must be submitted within 15 days of delivery.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Returned with its original packaging and accessories, if applicable
Accompanied by proof of purchase or the order number

Items that show signs of wear, use, damage, or improper care may not be accepted for return.

How to Request a Return

To request a return, please contact us at support@nuwaria.com within 15 days of delivery and include:

Your order number
The item(s) you would like to return
The reason for your return

Once your request has been approved, our customer care team will provide the return address and instructions.

Please do not send your item back before receiving return authorization. Returns sent without prior authorization or to an incorrect address may not be accepted.

Return Shipping

For returns due to a change of mind, personal preference, or another reason unrelated to a product defect or fulfillment error, return shipping costs are the responsibility of the customer.

Original shipping charges, if any, are non-refundable for change-of-mind returns.

We recommend using a trackable shipping service. Customers are responsible for the return parcel until it is delivered to the return address provided by NUWARIA.

If you receive a damaged, defective, or incorrect item, NUWARIA will cover reasonable return or replacement shipping costs where applicable.

Free standard shipping applies to the original delivery of a qualifying order. Return shipping is handled under this policy and is not automatically free because the original order qualified for free shipping. Nothing in this policy limits your rights under applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, where relevant

Once reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Customized & Personalized Items

Products that are customized, personalized, or made specifically according to your selections are generally not eligible for return due to a change of mind or personal preference.

This does not affect your rights if the item arrives damaged, defective, or incorrect.

Natural Characteristics

NUWARIA botanical scent beads may naturally vary from piece to piece.

Slight variations in color, texture, surface appearance, and scent intensity are part of the individual character of each piece and are not considered defects.

The botanical scent may gradually soften over time with wear and exposure to air. This natural evolution of scent is not considered a product defect.

Improper Care & Normal Wear

Damage resulting from normal wear and tear or improper care is not considered a manufacturing defect.

This may include damage caused by:

Exposure to water or excessive humidity
Perfume, alcohol, chemicals, or similar substances
Dropping or strong impact
Excessive pulling or stretching
Improper storage or handling

Please refer to our Product Care page for guidance on caring for your NUWARIA piece.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

If your refund involves taxes or import duties paid at checkout, please contact support@nuwaria.com. We will explain the applicable refund process in accordance with consumer law and relevant customs procedures.

Exchanges

If you would like a different item, please contact our customer care team before returning your original purchase.

Availability cannot be guaranteed. In some cases, the simplest option may be to return the eligible item and place a new order.

Order Changes & Cancellations

We begin preparing orders shortly after payment is confirmed.

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations cannot be guaranteed once the order has been prepared or dispatched.

If an order has already been dispatched, the standard return policy above will apply.

If we are unable to dispatch your order within the timeframe stated at checkout, we will contact you with an updated estimate and give you the option to continue waiting or cancel the order for a full refund.