Quality Promise

At NUWARIA, quality is more than how a piece looks when it first arrives. It is the care behind what we create, the materials we choose, and the experience we hope each piece carries with it.

Every NUWARIA piece is carefully inspected before it leaves us.

Our Quality Standards

Before shipping, we check each piece for its overall condition, including the beads, surface, structure, and finishing details.

Because botanical scent beads have their own natural character, subtle differences may appear from one piece to another. Slight variations in color, texture, surface details, and scent intensity are natural and are not considered defects.

These differences are part of what makes each piece individually distinct.

If Something Isn’t Right

If your piece arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

· Your order number

· A brief description of the issue

· Clear photos of the item

· Photos of the packaging, where relevant

Our customer care team will review your request and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

What Our Quality Promise Covers

Our Quality Promise covers issues such as:

· Manufacturing defects present upon arrival

· Items damaged during shipping

· Incorrect items received

· Other confirmed quality issues present at the time of delivery

What It Does Not Cover

Our Quality Promise does not cover damage or changes resulting from:

· Normal wear and tear

· Exposure to water or excessive humidity

· Perfume, alcohol, chemicals, or similar substances

· Accidental drops, impact, or crushing

· Excessive pulling or stretching

· Improper use or storage

· Natural variations in color, texture, or surface details

· The natural softening of the botanical scent over time

For guidance on caring for your piece, please visit our Product Care page.

Here When You Need Us

We want you to feel confident in every NUWARIA piece you choose.

If you ever have a question about the condition or quality of your order, please contact us at support@nuwaria.com.

We aim to respond within 1–2 business days.

Nothing in this Quality Promise limits any rights you may have under applicable consumer protection laws.